Privacy policy

Privacy Policy

Last updated: December 27, 2025

At Carter & Morey, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, make a purchase, or otherwise interact with our services.

By using our website and services, you agree to the practices described in this Privacy Policy.

Personal Information We Collect

We may collect personal information that you voluntarily provide to us or that is automatically collected when using our website.

This may include:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details
  • Order history and transaction data
  • Account preferences and settings
  • Customer service communications
  • IP address, browser type, and device information
  • Website usage and browsing activity

How We Collect Information

We collect personal information in the following ways:

Information you provide directly
This includes information submitted when placing orders, contacting customer support, subscribing to emails, or creating an account.

Automatically collected information
When you browse our website, certain data may be collected automatically through cookies and similar technologies.

Third-party sources
We may receive information from payment providers, shipping partners, analytics providers, and service partners that help us operate our business.

How We Use Your Information

We use your personal information for legitimate business purposes, including to:

  • Process and fulfill orders
  • Manage payments and transactions
  • Provide shipping and delivery updates
  • Respond to customer inquiries
  • Improve website functionality and customer experience
  • Detect fraud or suspicious activity
  • Maintain website security
  • Comply with legal obligations
  • Send marketing communications when permitted

Marketing Communications

We may send promotional emails regarding new products, special offers, or updates.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Even if you opt out of marketing communications, we may still send transactional emails related to orders or customer service.

Sharing Personal Information

We may share personal information with trusted third parties only when necessary to operate our business, including:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting providers
  • Analytics providers
  • Customer support tools
  • Fraud prevention services

We may also disclose personal information when required by law or to protect our legal rights.

We do not sell personal information to third parties.

Shopify Hosting

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell products and services online.

Shopify may process personal information necessary to provide secure payment processing, store functionality, and platform performance.

For more information, please review Shopify Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve website performance, remember preferences, analyze traffic, and enhance user experience.

Cookies may also be used for analytics and advertising purposes.

Most browsers allow you to manage or disable cookies through browser settings.

Data Security

We implement reasonable administrative, technical, and security measures designed to protect personal information against unauthorized access, misuse, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Fulfill orders
  • Resolve disputes
  • Meet legal or regulatory obligations
  • Enforce agreements and policies

Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of personal data
  • Request data portability
  • Object to certain processing activities
  • Withdraw consent where applicable

To exercise your rights, please contact us using the information below.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of external websites. We encourage reviewing their privacy policies before providing personal information.

Children’s Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

International Data Transfers

Your personal information may be processed or stored outside your country of residence.

Where required by law, appropriate safeguards are used to protect personal information during international transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page along with a revised effective date.

Contact Information

Email: info@cartermorey.com
Response Time: Within 24 hours

Customer Support Hours
Monday to Friday: 9:00 AM - 6:00 PM (EST)
Saturday and Sunday: 8:00 AM - 5:00 PM (EST)

Business Information:
Company Name: Carter & Morey
Address: Suite C, Level 7 World Trust Tower 50 Stanley Street Central HK (Hong Kong)
Phone number: +15205424169